Website legal notice

Copyright
All web site design, text, graphics, and the selection and arrangement thereof are Copyright © Robodyssey 2003. All RIGHTS RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this web site for the sole purpose of using this web site as an information resource or of ordering goods or services and using this site as a shopping resource. Any other use of materials on this web site -- including reproduction for purposes other than noted above, modification, distribution, or reproduction -- without the prior written permission of Robodyssey is strictly prohibited.

Trademarks
The Robodyssey web site and the Robodyssey logo are registered service trademarks of Robodyssey Systems, LLC. All other trademarks, product names and company names or logos cited on this website are the property of their respective owners.

Disclaimer of Linked Sites
Robodyssey makes no claim or representation, and accepts no responsibility, regarding the quality, nature, or reliability of the sites accessible by hyperlinks from this web site, or sites linking to this web site.

Disclaimer of Site Content
Products represented on the website are subject to change in materials, processes or function at the discretion of Robodyssey and we and reserve the right to add or delete content or products without notice.

Pricing/Availability
Price and availability information is subject to change without notice. If products are not in stock, you will be notified by email and may cancel your order within 24 hours of receipt of email. Prices are subject to change without notice.

Liability
Robodyssey Systems is not liable for any claim for damages or injuries incidental or consequential, sustained due to the use, proper or improper, of products, kits, information, software, or accessories purchased on this web site. Robodyssey products should not be used for medical, life-saving, life-support, or any applications that could cause injury, dangerous or hazardous situations or consequential damages. Many Robodyssey products contain small parts and are not recommended for children under the age of 8. Robodyssey products require assembly and programming to operate and while Robodyssey manuals are designed to teach users elementary programming, we do not guarantee that all users will be able to develop their own unique code. All products sold by Robodyssey are intended for educational or hobby purposes.

Privacy and Visitor Rights
Robodyssey Systems, LLC respects your right to privacy and your desire for a secure online shopping experience. Our website security policy and visitor privacy rights are stated below.

Contact Information
Email: info@robodyssey.com
Mail:
Phone: 609-585-8535
Fax: 609-585-8535

Security
Robodyssey Systems, LLC warrants that every effort is made to insure that your information is secure. Our Secure Sockets Layer (SSL) software is the industry standard for secure online commerce transactions. It encrypts your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Our credit card partners protect you against fraud when shopping online at Robodyssey Systems, LLC.

Payment Options
If you do not want to use a credit card for an online purchase, just mail, telephone or fax ordering instructions to the above address.

Credit Card Information
When you place an online order we need to know your name, e-mail address, mailing address, credit card number, and the card's expiration date. This information allows us to process your order, and to notify you of your order status. Your credit card number is not retained by any means, electronic or other, as prescribed by law.

Personal Information
To serve you better, we may use information you give us online about your shopping activity and product interests to enhance and personalize your shopping experience with us, and provide you with service and products to better meet your specific needs and interests. You may also receive periodic postal mailings or email from us about new products, services, discounts, or special promotions or events as a result of purchasing online. If you do not want to receive such mailings, let us know by sending an e-mail, calling, or writing us at the above address.

Sharing Personal Information
Robodyssey Systems, LLC does not sell customer information or in any way make your e-mail address or personal information available to any other company or organization without your permission.

Links to Other Sites
We do not share any personal customer information with other organizations or companies that have links on the Robodyssey Systems, LLC web site. However, we do not control the practices of these web sites; these sites may collect and use personal information in ways that are not consistent with Robodyssey Systems, LLC policies.

Terms and Conditions of Sale

Ordering On-Line
Select items from the product catalog, click on the 'Add to Shopping Cart' icon, and follow instructions for entering your credit card data. You can change the quantity of any item and recalculate your total or remove items from your shopping cart by selecting the trash can icon, or return to shopping prior to check out. When you check out, you will receive email stating that your order has been processed. Once your order has been processed, you must login and begin the process again if you wish to purchase additional items. Your order will ship within 24 to 48 hours in most cases and you will receive a second email with tracking numbers for your shipment.

Ordering by Mail or Telephone
We accept mail orders with any form of bank payment drawn on a U.S. bank and will ship as soon as funds are deposited in our account. Please do not send cash as we cannot be responsible for lost or stolen correspondence. You may also phone or FAX your order to 609-585-8535 and use Visa or MasterCard as payment. We do not accept C.O.D. orders. International customers must use money orders drawn on a U.S. Bank or an approved credit card.

Purchase Orders
We accept purchase orders from Educational Institutions when accompanied by proper documentation identifying the school as a legitimate entity.

Back Orders and Discontinued Items:
If a product appears on our website, it is in current production. If we are out of stock and will not be able to ship within 3 days, you will be notified by email that the item is not in stock and you may choose to cancel or backorder the item. Discontinued items may be offered for sale from time to time but are sold on a first come, first served basis. You will be notified by email, postal mail, or telephone if an item you order is not available and your money will be refunded.

Damaged Merchandise:
Shipments damaged from handling must be claimed with the freight carrier. If any cartons are missing or damaged, note this on the freight bill. If you discover concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We cannot be responsible for damage caused by the freight carrier.

Manufacturers Defects:
If a product appears to have a manufactures defect, call Robodyssey Systems, LLC Returns Dept. at 609-585-8535 for instructions. Do not return items to us without first calling to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the box. We guarantee that every item you purchase at Robodyssey will be free of defects in material or workmanship for 30 days or we will repair or replace the product(s) unless it is determined that damage occurred due to customer misuse or alteration to product. We reserve the right to refuse to replace any item that Robodyssey technicians determine was damaged by the customer. No cash will be refunded.

Missing or Incorrect Items:
Robodyssey orders are processed by humans and may occasionally be missing ordered items or contain incorrect items. Email or call and problems involving human packaging errors will be resolved on a case by case basis.

Shipping
Robodyssey will ship VIA USPS Priority Mail unless otherwise specified. Other carriers can be used if customer specifies in special instructions and additional charges may apply. The final total cost including any additional special shipping charges will be reflected on the packing invoice. We recommend FedEx for any overseas destinations.

Return Merchandise Policy:
Robodyssey will offer a full refund if merchandise is returned within 10 days, functioning, in saleable condition. After 10 days the return of non-defective merchandise when authorized may incur a 20% re-stocking fee. No packages will be accepted without a Return Authorization Number written on the box. All Robodyssey products are tested for proper function before shipping. If Robodyssey determines that a returned product was damaged by customer misuse, the product will be returned at customer's expense with no refund. We reserve the right to refuse to replace any item that Robodyssey Technicians determine was damaged or altered by the customer by improper use. Partially assembled kits can not be returned. All returns must include a copy of the original invoice. No cash will be refunded.

After Receiving Authorization:
1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number on the box.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise.
Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We are not liable for return merchandise that does not reach our return department.
Robodyssey will notify you via phone, mail, or e-mail of your replacement once we have received the returned item. We will repair or replace the item within 14 to 21 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error.

We love to hear from you!
Please send questions, compliments, and suggestions to the addresses above to help us serve you better. We reply to most e-mails by the next business day.